The Mortgage Originator is responsible for generating new mortgage business by building, developing, and maximizing relationships with key contacts within the Mortgage Industry and realtor networks. The Originator participates in networking events within various mortgage focused outlets to introduce and promote the credit union and its product and service offerings to new members with the goal of increasing mortgage business.

The Mortgage Originator will consult with current and new members regarding mortgage loans and other loan options.  The Originator collects the required financial information including but not limited to employment history, assets, investments, and debts to complete the loan application.  The Originator discusses the loan options and terms and conditions and matches the members’ needs with a product solution. 

As part of the retail team, the Mortgage Originator helps Empeople Credit Union gain loyal members by creating exceptional service experiences while helping members actively manage their mortgage. When establishing relationships, the Originator will work to uncover common financial problems, root causes, and solutions to identify candidates for our Ongoing Financing Guidance program.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge Of:

• Empeople products and services including financial guidance process and tools.
• Credit Union policies and procedures pertaining to Real Estate and Consumer loan products.
• Differences in products and services offered by other financial institutions to those offered by Empeople CU.
• Current secondary mortgage market and products.
• Consumer financial health needs.

Ability To:

• Operate software for sales and service delivery including CRM systems.
• Apply mathematical concepts such as computing interest rate scenarios.
• Use reasoning ability to define problems, collect data, establish facts, and draw conclusions.
• Manage multiple duties and responsibilities effectively.

• Engage in roleplay scenarios and accept and implement coaching/feedback.
• Identify additional business opportunities with real estate borrowers.
• Network and make presentations with partners in the real estate industry, to include realtors, and other lenders.

• Possess the confidence to make on-the-spot decisions while always having a positive attitude.
• Work with minimal supervision.
• Exhibit a pleasant disposition under all circumstances.
• Effectively communicate with members to sell credit union products and services.
• Network nights and weekends at industry and Credit Union events.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Exemplify the Empeople Core Values – We Care, We Serve, We Teach, We Learn – and Service Commitment in everyday activities.
• Generate new business by proactively seeking out and developing new mortgage business through networking, referrals, and direct outbound calling.
• Build and maintain strong relationships with members, Realtors, builders, and other industry professionals. Proactively networks with local realtors and attends realtor functions to promote the credit union’s products and services.
• Leverage LinkedIn to expand your professional network by connecting with key influencers and potential partners within the mortgage and real estate industries.
• Reviews applications to ensure each member meets established loan policy guidelines for approval of ARM loans by analyzing the debt to income, applicant credit score and loan to value ratio; approves the loans based on pre-determined limits as outlined in the loan policy.
• Screens applications for fixed rate mortgage loans to select appropriate product based on secondary market guidelines; if pre-screen is acceptable the mortgage originator runs the application through desktop underwriter to obtain mortgage findings.
• Uncover FHA and VA opportunities utilizing our Third-Party Originator.
• Provides initial approval on mortgage loans by examining application and supporting documentation, estimating creditworthiness and calculating repayment risk.
• Interviews applicants and enters required information directly into the on-line mortgage application; ensures applications include all required and accurate documentation.
• Manages a mortgage pipeline and maintains communication with all mortgage members in pipeline to ensure proactive member service.
• Maintains an error-free client file and ensures all borrower specific information, financing disclosure statements and closings are confidential, well filed, and stored according to the standards of the law.
• Gathers applicant financial status, credit, and property evaluation to determine feasibility of granting loan and approves or submits application to Underwriting Manager for approval.
• Collaborates with underwriters, processors, vendors, and other team members to ensure a smooth and timely loan approval process.
• Collaborate across departments by working with internal referral partners to help members reach their financial goals. Generates opportunities to promote products and service-usage to members, specifically HELOCs, checking, other consumer loans and Empeople Investment & Retirement Services.
• Conduct effective presentations to small and large groups of members and prospects both in personal and virtually, as needed. This would include but is not limited to meetings at Realtors Offices, table events with Financial Wellness Managers, and First Time Home Buyer Seminars.
• Consistent follow-up with members who have received pre-qualifications and consults with them regarding questions and concerns and works to move them into processing.
• Maintain a high standard of member satisfaction and quality by ensuring timely and proactive member communication before, during, and after the loan process.
• Develops business referral network through marketing, cold calling, prospecting, and networking activities; participates in community efforts to promote home ownership through Empeople CU.
• Provide Ongoing Financial Guidance to members:

• • Study and understand the common financial problems, root causes, and solutions for a target segment of members.
  • Establish relationships with members and co-develop financial game plans to address problems and objectives.

• • Provide appropriate guidance, services, and products to keep members on track, serving as an accountability partner, to meet their goals and objectives.

Bachelor's degree in business or equivalent experience plus 2 years of verifiable success in a sales role.

License or Certification:

• Bondable
• Acceptable Credit History
• Meet SAFE Act Requirements

COMPETENCIES:

Applicants must possess a growth mindset and present themselves with a professional demeanor in appearance, speech, and writing. Qualified applicants will demonstrate the following qualities:

• Ethical: Adhere to ethical values.
• Selling: Selling products, services, or ideas to clients, customers, or stakeholders.
• Effective Communication: Communicating ideas and concepts to groups and individuals.
• Interpersonal Acumen: Understanding others’ motivations, emotions, and behaviors.
• Learning and Self-Development: Developing one’s knowledge, skills, and capabilities.
• Drive and Ambition: Proactively setting and striving for challenging work and career goals.
• Adapting: Adapting to changes and being flexible when changes occur.

• Base salary + monthly incentive 
• Health, Dental & Vision Benefits
• Bonus opportunity
• 401(k) with match and profit sharing
• Flexible Time Off

EMPLOYMENT AT WILL 
Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.