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The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The successful Service Officer enjoys interacting with members regarding a broad range of financial situations, has excellent listening and communication skills, is adept at delivering engaging service and providing prompt problem resolution while also uncovering opportunities to build and strengthen...
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The Member Relationship Officer (Teller) is responsible for delivering exceptional member experience while serving members’ financial needs in a retail branch lobby. Responsibilities include promptly greeting members, providing account service to include processing account transactions (handling cash and checks, deposits, withdrawals, loan payments), handling general account maintenance functions, and resolving member inquiries. MROs (Tellers) are expected to educate members on products and service offerings and encourage self-service options such as digital banking, remote deposit capture, bill payment and ATM utilization.
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Relationship Managers employ their expertise in sales and relationship management to attract, retain, and cultivate enduring and loyal partnerships with members of Empeople Credit Union.
Relationship Managers are responsible for providing members with efficient, seamless experiences that meet high standards of service. Key responsibilities include lending, resolving member issues, and providing ongoing financial guidance. By enhancing brand visibility and progressing member engagement across our suite of...